Dear Customer,
I contact you regarding the query you submitted. In order to manually uninstall Panda Platinum Internet Security from your computer, follow these steps:
  1. Copy the UnInstLsp.zip file to the computer's hard disk.
  2. Restart the computer in Safe Mode. To do this, on starting up the computer, press function key F8 repeteadly to enter the start-up menu. When this menu is displayed, select the Safe mode option.
  3. Decompress the UnInstLsp.zip file and copy the UnInstLsp.exe file to the antivirus installation directory, C:\Program Files\Panda Software\Panda Platinum Internet Security, by default.
  4. Open the antivirus installation directory and double click on the UnInstLsp.exe file. By doing this, the antivirus LSP component will be uninstalled.
  5. Then, open the Windows Registry to remove the antivirus keys. To do this, click on Start -> Run, type REGEDIT and click on Ok.

    6. Note: For accessing these registry keys, click on the + sign next to each of them until you reach the one indicated in bold. Some of the files or registry entries may not exist. Thus, delete only the below mentioned files and, if any of them does not exist, proceed to next step. 
    			
  # HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software
  # HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version, select the Run folder and from the right panel, delete Apvxdwin
  # HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Uninstall\{E91563B4-D9EC-11D5-A2BB-00606771B69D}
  # HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ShldDrv (for Windows 9X/ME, it is located in VXD folder)
  # HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PavProc (for Windows 9X/ME, it is located in VXD folder)
  # HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PavPrSrv
  # HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PAVDRV
  # HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PAVSRV
  # HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PAVFIRES (only in Windows 2000/XP/NT)
  6. Exit the registry editor. Then, from the Windows explorer, delete the following folders: 
      # C:\Program Files\Panda Software
  # C:\Program Files\Common Files\Panda Software or
  C:\Program Files\Common Files\Panda Software\PavShld      if the previous one cann't be deleted.
  C:\Program Files\InstallShield Installation Information\{E91563B4-D9EC-11D5-A2BB-00606771B69D}
    If this folder is not displayed, it is probably because the option to Show all hidden files and folders is not enabled. To view this folder, open the Windows Explorer, click on View--> Folder options--> View tab (for Win 95/98/NT) or Tools--> Folder options--> View tab (for Win ME/2000/XP), and under Hidden files and folders, click on the Show hidden files and folders option. Click on Apply and OK to save changes and verify that the folder is now displayed.
  7. From Start -> Find -> Files or folders, search for and remove the following files located in C:\WINNT\System32\Drivers for Windows 2000/NT or in C:\Windows\System32\Drivers for Windows XP. 
       PAVDRV*.SYS
   PAVPROC.SYS
   SHLDDRV.SYS
# In Windows 9X/ME delete these files from C:\Windows\System directory.
   PAVPROC.VXD
   SHLDDRV.VXD
   PAVPR95.VXD (only in Windows 95)
    Once you have followed these steps, Panda Platinum Internet Security will be completely uninstall from your computer. Restart the computer to save changes and install the antivirus again. Should you have further queries, please do not hesitate to contact us again.